
Challenge | Solution |
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Calvetti Ferguson, a leading accounting and advisory company, faced challenges in their tax filing & account assurance processes. Manual tasks were time-consuming, error-prone, and hindered overall efficiency. The business team wanted to reduce the need to increase FTE to scale up operations on demand by creating virtual assistant for the identified personas. |
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Projected cost and time savings across multiple tax and associate persona’
Projected time reduction in tax & assurance associates work
Persona skill discovered continuous discovery across multiple steams to enhanced customer experience